Buyer Protection

Race Car Swap is a peer-to-peer marketplace for used racing parts and equipment. To help keep transactions smooth and fair, this Buyer Protection policy explains how payments, delivery, cancellations, and item-condition issues are handled on our platform. This policy works together with our Terms & Conditions.

What’s Covered

• Item not received: No valid shipment/tracking or not delivered to the order address.
• Significantly Not as Described (SNAD): Wrong model/part, undisclosed major damage, counterfeit, or missing key components represented as included.
• Wrong item shipped: The seller sends the wrong product/part.
• Damage in transit (if undisclosed): Inadequate packaging results in damage.

What’s Not Covered

• Buyer’s remorse or “changed my mind.”
• Fitment issues when the listing was accurate and compatibility wasn’t confirmed.
• Normal wear consistent with used components when disclosed or visible.
• Items that have been installed, used, modified, disassembled, or altered after delivery/pickup.
• Issues reported outside required time windows.

Receiving Your Order

• Tracking required (shipped orders): Sellers must add a carrier and tracking when they ship.
• Local Pickup: Coordinate a safe handoff with the seller. After pickup, click Mark as Received.
• Auto-release (tracked shipments only): If you don’t click Mark as Received, funds may auto-release within 72 hours of a Delivered scan.

Cancellations (Before Shipment/Pickup)

• Request a cancellation before the seller ships or before local pickup occurs.
• If the item hasn’t shipped or been picked up, we’ll cancel and void/refund the payment.
• If already shipped or picked up, the order proceeds. You can open a SNAD/damage claim if appropriate.

Report a Problem (within 72 hours)

• Gather evidence: Clear photos/video of the item, packaging/labels (for shipped orders), and contents.
• Include details: Order ID, carrier + tracking (if shipped), and a summary of the issue and desired outcome.
• Contact us: Email support@racecarswap.com within 72 hours of delivery or pickup.

Resolutions We May Offer

• Partial refund: When both parties agree; buyer keeps the item.
• Return for full refund: If confirmed and partial refund isn’t acceptable, we’ll provide a return label for shipped items. Refund on return delivery and condition check.
• Claim denied: If evidence does not support a covered issue or timing requirement.

Payment Disputes & Chargebacks

Card-issuer disputes and chargebacks are handled through Stripe’s process. If a chargeback is filed, our internal review pauses while Stripe and the issuing bank investigate. You may be asked for additional documentation.

Fraud, Abuse, and Safety

We may limit or suspend accounts, withhold payouts, or cancel transactions where fraud, abuse, or policy violations are suspected.

Questions?

We’re here to help. Visit Contact Us or email support@racecarswap.com.