Shipping Information

Effective Date: January 13, 2026

Seller responsibility: Sellers are responsible for carefully packing and shipping to the order address with carrier + tracking, or for coordinating a safe Local Pickup handoff. Funds are released when the buyer clicks Mark as Received. For tracked shipments, funds may auto-release within 72 hours after the carrier shows Delivered if the buyer takes no action.

1) Choose Your Fulfillment Method

Carrier Shipping: Buy the label, ship to the order address, and upload carrier + tracking.
Local Pickup: Coordinate a safe, public handoff; no carrier or tracking is required. Encourage the buyer to click Mark as Received after pickup.

2) Carefully Pack the Item (for shipped orders)

General packing rules

Use a sturdy box sized for the part; avoid extra empty space.
Cushion with foam, bubble wrap, or dense fill. Heavier parts often need double-boxing.
Protect sharp edges/threads; cap openings and bag small hardware.
Include all parts/accessories shown in the listing.
Seal with strong packing tape on all seams.

Heavy/odd-shaped parts

Consider wood reinforcement or edge guards for suspension/brake components.
Use banding/straps if needed to prevent movement inside the box.
For very large items, consider a padded crate or professional pack/ship service.

Fluids & hazmat

Drain all fluids. Most carriers restrict liquids, fuel, oils, and chemicals.
Remove batteries or ship per carrier hazmat rules (if allowed).
It’s your responsibility to comply with carrier/regulatory restrictions.

3) Address, Label, and Carrier (shipped orders)

Ship-to address: Use the exact address on the order. If the buyer requests changes, cancel and re-order with the correct address.
Return address: Use a valid return address that can accept returns if needed.
Weight & dimensions: Measure accurately to avoid carrier adjustments.
Carrier choice: USPS/UPS/FedEx or freight for large items.
Tracking: Always use a service with tracking; upload carrier and tracking promptly.
Insurance & signature: Recommended for higher-value parts.

4) Keep the Buyer Informed

After you ship, update the order with carrier and tracking.
If a shipment is delayed or misrouted, contact the carrier and inform the buyer.
For Local Pickup, confirm details (location/time) and encourage the buyer to click Mark as Received after the handoff.

5) Delivery/Pickup, Issues, and Your Payout

Delivered & accepted: Buyer clicks Mark as Received → payout releases.
Tracked shipments, no action: Funds may auto-release 72 hours after Delivered.
Lost / not received: If tracking stalls or shows delivered to the wrong address, work with the carrier. Sellers are responsible for the package reaching the buyer.
Damage in transit: Inadequate packing may make you responsible. Insurance can help cover losses.
Item-issue claims: Buyers must report within 72 hours of delivery or pickup with photos. See Buyer Protection.

Best Practices Checklist

Ship within 2–3 business days (if shipping).
Double-box heavy parts; immobilize contents.
Drain fluids; remove batteries; follow carrier rules.
For Local Pickup, meet in a safe, public location during daylight when possible.
Upload tracking promptly (if shipped) and monitor progress.
Purchase insurance appropriate to the item’s value.

FAQ (Quick Hits)

Who pays shipping?

The buyer pays the shipping amount you set on the listing. You purchase the label and ship.

Local Pickup orders?

No carrier or tracking required; coordinate a safe handoff with the buyer and ask them to click Mark as Received after pickup.

When do I get paid?

When the buyer clicks Mark as Received; for tracked shipments, funds may auto-release 72 hours after Delivered if no action is taken.

Bad address?

Ship only to the order address. If the buyer needs a change, cancel and re-order.

Need Help?

We’re here to assist. Visit Contact Us or email support@racecarswap.com.

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Shipping Information

1) Choose Your Fulfillment Method

2) Carefully Pack the Item (for shipped orders)

3) Address, Label, and Carrier (shipped orders)

4) Keep the Buyer Informed

5) Delivery/Pickup, Issues, and Your Payout

Best Practices Checklist

FAQ (Quick Hits)

Need Help?